Refund policy

At Beauty Basket Sri Lanka, customer satisfaction and product authenticity are our highest priorities. 

1. Authenticity Guarantee:
All skincare, haircare, and cosmetic products sold on Beauty Basket are 100% genuine and sourced directly from certified brand manufacturers and authorized distributors.

2. Damaged or Incorrect Items in Transit:
If your parcel arrives damaged, leaked, or contains an incorrect item, please notify our team within 24 hours of delivery via WhatsApp (+94 77 123 4567) or email (support@beautybasket.lk) with photos/videos of the package and your order receipt. We will arrange a free immediate replacement or full refund.

3. Hygiene & Safety Policy:
Due to health and personal hygiene regulations, opened, unsealed, or used cosmetics and skincare products cannot be returned or exchanged unless defective.

4. Return Eligibility:
Unopened items in their original packaging, sealed with tamper-evident seals and batch codes intact, may be returned within 7 days of delivery. 

5. Refund Processing:
Approved refunds will be processed within 3–5 working days to your original payment method (Bank Transfer, Credit/Debit Card, or Koko).