Frequently Asked Questions

Yes, 100%! We guarantee that all skincare, cosmetic, hair care, and beauty products sold at Beauty Basket are 100% genuine and original. We source them directly from authorized brand dealers, manufacturers, or certified global distributors.

Absolutely. Skincare actives like Vitamin C, Retinol, and Peptide serums can degrade in tropical heat. Our storage facility is fully air-conditioned and climate-controlled, ensuring the items remain fresh and potent.

Yes! We ship to all districts and locations in Sri Lanka.

For orders within Colombo and its suburbs, delivery typically takes 1 to 2 business days. For outstation locations (Kandy, Galle, Jaffna, etc.), it takes 2 to 4 business days.

Our standard shipping rate is Rs. 450 islandwide. However, orders exceeding Rs. 10,000 qualify for FREE delivery!

We support Credit/Debit Cards (Visa, Mastercard), Bank Deposits, Koko (3 interest-free installments), and Cash on Delivery (COD) at your doorstep.

Due to hygiene regulations, we cannot accept returns on opened or used skincare and cosmetic items. However, if you receive a damaged, leaked, or incorrect product, contact us within 24 hours of receipt with a photo, and we will issue a free replacement.